Strategic Account Manager (Expired Vacancy)

Company	Oce (UK) Ltd	Share \|
Salary	up to £40,000
Location	South East
Job Type / Hours	Permanent / Full Time
Start Date	asap
Date Posted	26/06/2009
Job Reference	ozzle/4008

Job Description

Business Planning

· With the General Manager and other Strategic Account Managers agree, monitor and update on a weekly basis a service delivery plan that maximises in-house resources whilst meeting or exceeding client expectations.
· Working closely with relevant Company stakeholders, construct, agree and continually monitor/update a pipeline forecast and work-in-progress stream in relation to all printed products and ancillary materials.
· Collate and publish weekly records in regards to service performance for relevant business streams.
· Ensure that all administrative requirements relating to Company products are accurately processed, collated and published in a timely manner.

Customer Relationship Management

· Ensure that a detailed and factual list of all key client contacts relating to the Company is established and maintained at all times, and available to share with relevant colleagues.
· Set, monitor and continually seek to improve client relationship processes relating to Company key client contacts using suitable CRM tools and applications where available and applicable.
· Ensure that systems are in place to certify job specifications, works instructions and other relevant information used by Océ staff to undertake Company service delivery.
· Liase regularly with other Strategic Account Managers and in-house administration team members to agree, plan and organise detailed production schedules and priorities to meet client expectations.
· Monitor incoming workloads to ensure operational management are kept informed of any potential issues arising and ensure that relevant resources are available at time and place of need.
· Ensure a comprehensive client feedback and issues register procedure is in place and accessible to all relevant Company users, ensuring that all relevant actions are followed through to completion in a timely fashion.
· Ensure that all non-conformance reports raised in relation to confidential products are processed quickly and accurately, and that operational management are fully briefed immediately upon receipt of initial report and ongoing progress.
· Liaise closely with the print procurement support group to ensure that all service deliverables are provided to relevant clients in relation to Company non-assessment materials.
· Liaise closely with other Strategic Account Managers to provide support when workloads within those areas dictate.

Quality Assurance and Continuous Improvement

· Ensure that accurate Works Orders are being received for processing through to relevant operational facilities covering all aspects of service delivery.
· Ensure that all QA processes are being effectively applied to all Company products and services.
· Undertake investigation and publish reports relating to any non-conformance incident received from Company or raised internally in regards to products and/or services.
· With other Strategic Account Managers identify business improvements relating to the processing and production of Company products and services through close liaison with key client stakeholders.

Financial Management

· Ensure that all Company products and services are procured (internally or externally) to best value without compromise on quality or delivery.
· Ensure that all financial data relating to all Company products and services are collated accurately and in a timely manner to ensure that precise billing data can be published to the Océ Finance Department within required timescales.
· Ensure that forecasting and planning of all Company work is sufficient to maximise utilisation of internal assets over outsourcing.
· Ensure that all Company products and services achieve a gross margin delivery of 12% (or 14% uplift)

Experience Required

· Working knowledge of best-in-class high-volume examination papers as well as general commercial print management procedures and techniques.
· Presentation of verbal and written information to clients at all levels of an organization.
· Handling variable and conflicting business issues.
· Comprehensive experience and understanding print quality assurance processes.
· Excellent client relationship skills gained in a direct sales or field account management role.
· Working within a competitive commercial environment.
· Evidence of understanding of delivery services against client demands.
· High level of organizational skills with an environment of high volume throughput.
· Experience of working in a large corporate environment.

Skills/Attributes Required

· A highly service focussed approach exhibiting a reliable and responsible attitude and excellent man management skills
· Demonstrable inter-personal and client relationship management skills.
· Exceptional personal presentation attributes relating to a corporate business environment.
· Sound working knowledge of confidential assessment materials.
· Well organised with excellent communication skills
· Good problem solving skills
· Good time-management and organisational skills
· Process and results driven.
· Strong understanding of financial management.
· Flexible, adaptive and innovative.
· Sound IT knowledge.

STRICTLY NO AGENCIES OR PUBLICATIONS PLEASE