Customer Service Director (Expired Vacancy)

Company	Harrison Scott Europe Ltd	Share \|
Salary	Up to £75k basic plus bonus
Location	Surrey
Job Type / Hours	Permanent / Full Time
Start Date	ASAP
Date Posted	06/06/2012
Job Reference	ozzle/J1006

Company Summary

Harrison Scott is the largest recruitment company in the uk specialising in the Print, Packaging and Paper Sectors.

Job Description

Our client is a print communications group, providing their customers with a comprehensive solution for their entire print and marketing needs. Led by a management team with extensive experience in print they now seek to recruit a Client Services Director / Customer Services Director.

This is a key appointment for the business, and one which will help them achieve their ambitious growth targets, and is hence the ideal opportunity for a senior customer service management professional with experience of managing high calibre people.

As the Client Services Director / Customer Services Director, you will have responsibility for delivering our client's customer experience across all segments, products and services.

In an industry where service really sets the best providers apart, this role will passionately ensure the customer remains at the centre of everything the business does, and as such the role will be pivotal in

Executing customer management strategies

Developing and championing truly customer-focused culture, standards and passion

Inspiring all service colleagues to deliver what's right for the customer

Leading and developing a team of department and project managers

Challenging, reviewing and developing the service model used

Please supply CV in word rather than PDF.

Your CV will be reviewed by a consultant within 24 hours from the time you apply. Should you not hear back within 7 days it means that on this occasion it was not deemed a match. We would love to go back to every applicant and explain why it is not a good match however unfortunately in today’s market, even with the 7 day operating we introduced 2 years ago, it is administratively impossible to do this. Please rest assured that if this is a match you will be contacted, ideally within 1 day but no later than 3 days from the time of your application.