About MBA Group
MBA is a leading provider of marketing and communications in the UK. With over 30 years' experience in the direct marketing, CRM and transactional communication industries. We take great pride in providing our clients with a variety of tailored solutions and cost-effective services that are proven to improve the quality of their customer communications, streamline processes, consolidate costs and ultimately, deliver a greater return on investment.
While the print and secure handling of our clients’ direct and transactional mail remains at the heart of our organisation, we continue to invest in-line with our clients’ needs, and developments in the marketplace, to provide multichannel solutions for all of our customer communications from a single source.
About the role
The role of Mailing Operator is to ensure that all all client files are produced and dispatched within SLA and to agreed quality standards.
The role requires the ideal candidate to be an effective communicator both internally and externally to the business as they will be collaborating with Section heads, Operations, Data Dept, Client Services and Warehouse and engineers.
Working hours will be on a rotating basis between the hours of 06.00 and 18.00 and which is equal to a 40 hour working week with a 30-minute unpaid lunch break.
For the first 8 weeks the shift pattern will be 09.00 to 17.30 for training purposes.
The ideal candidate will need to have a flexible approach to their working hours in order to accommodate this rotating shift pattern.
We are looking for someone
We are looking for someone who is keen to join the team and learn what we do. You will be someone who is passionate about delivering a very high level of quality administration, is a keen team player and works well under pressure. You will have experience in working on automate mailing machines and understand MRDF piece map tracking softwares.
Key Tasks and Objectives
• To run machinery maintenance and preventive maintenance program's
• To assist engineers in diagnosing and repairing machine faults
• To test new applications for clients
• Provide Problem solving support for Team Manager & Operators
• Liaise with the Team Manager / Senior Operator for workload scheduling
• Raise any potential SLA failures to Team Manager
• Report any issues for input on snag list
• Generate ideas on how to improve productivity by speaking to colleagues
Strong attention to detail and client service delivery ethos
Excellent understanding of industry processes
Extensive experience in a similar role
A positive mental and verbal attitude
A commitment to meeting tight deadlines, which, may involve staying late
Good interpersonal and communication skills
Good administration skills
Be able to demonstrate flexible working patterns to suit business needs, e.g. at Year End
Reasonable levels of literacy and numeracy
Flexible & willing to embrace change
Please send your cv and a covering letter telling us why you would like to join us, Please note that your employment will be subject to your eligibility to work in the UK, satisfactory Employment References and Disclosures Scotland
Closing Date: (2weeks)
It is the Company’s policy not to discriminate against its workers on the basis of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership or the fact that they are a part-time worker or a fixed-term employee. This policy is for guidance only. This policy applies to the Company’s employees, whether permanent, temporary, casual, part-time or on fixed-term contracts, to ex- employees, to job applicants and to individuals such as agency staff and consultants who are not our employees, but who work at the Company (collectively “workers”).