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Team Leader: Customer Response Centre

Location Mansfield
Salary tbc
Job Type Permanent
Date Added 02/01/2018

Job Description

Linney is a leading light in marketing communications. We are looking for a great person to join and strengthen our existing Team Leaders in our Customer Response Centre.

The ideal candidate will have previous experience working in a fast paced customer service environment, where meeting dead-lines is essential. Our people are team players, reliable and committed to offering 100% customer satisfaction at all times.

You must be flexible, logically minded and react quickly to peaks in workload. You will need to be quality driven with experience of following schedules and procedures.

You will need to have a good understanding of KPIs, service levels and aspirations.  As well as mentoring, coaching and supporting a team, you should be computer literate with lots of customer service experience, especially via telephone and email.

Our conviction is to develop our people through effective team meetings, appraisals and ongoing training. We cannot do it on our own and neither can you. We work at developing the company and all of our people together.

Our key words are friendliness, helpfulness, honesty, cooperation, security and prosperity. Think about them. To work with us you will need character. Why not try us?

If you feel you would like to be part of our culture, then please apply.


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Company Summary - Linney Group

Established in 1851, Linney Group is one of the UK''s leading design, print and fulfilment professionals, offering total solutions through five interlinked companies Linney Design, Linney Print, Linney Direct, Linney Connect and Quadrant.

Interested in all current or future vacancies within Linney Group, please visit our Careers Page here 

 


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